Refund policy
Refund & Return Policy
Thank you for shopping with Mama’s Toy Drops! We carefully inspect and package every order before it ships to help ensure your items arrive safely and exactly as expected.
All Sales Are Final
Due to the nature of our business, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, finding the item at a different price elsewhere, or other buyer-related reasons.
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us at mamastoydrop@gmail.com within 7 days of delivery.
Claims submitted more than 7 days after the order is marked as delivered may not be eligible for a refund or replacement.
When contacting us, please include:
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Your order number
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A description of the issue
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Clear photos of the damaged, defective, or incorrect item
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Photos of the shipping box and packaging if the item was damaged during shipping
We will review the issue and work with you to make it right.
Depending on the situation and product availability, we may offer a replacement or refund for the affected item.
Please keep the damaged item and all original packaging until your claim has been resolved. We may request additional photos or information while reviewing your claim.
Exchanges
We do not offer exchanges.
If you would like a different item, a new order will need to be placed.
Refunds
Refunds are only available for approved claims involving damaged, defective, or incorrect items.
Mama’s Toy Drops reserves the right to review each claim before approving a refund or replacement.
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card provider may require additional processing time.
Contact Us
If there is a problem with your order, please contact us within 7 days of delivery at:
Please include your order number and photos of the issue so we can assist you as quickly as possible.
Thank you for supporting Mama’s Toy Drops! 🩷
