Shipping Policy

Thank you for shopping with Mama’s Toy Drops! 🩷 We’re excited to get your toys packed up and on their way to you.

Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

During new product drops, sales, holidays, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we carefully prepare your order.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors such as your order, package size and weight, shipping destination, and selected shipping method.

Any available free-shipping offers or promotions will be subject to the terms stated at the time of the promotion.

Delivery Times

Delivery estimates shown at checkout begin after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Once your package has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier delays, high shipping volumes, or other circumstances outside of our control.

Mama’s Toy Drops is not responsible for carrier delays, but we will do our best to assist if there appears to be an issue with your shipment.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address or contact information provided at checkout.

Please allow time for the carrier to scan your package and update the tracking information after shipment.

Tracking updates and estimated delivery dates are provided by the shipping carrier and may occasionally be delayed or inaccurate.

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at mamastoydrop@gmail.com as soon as possible.

We will do our best to update the address if your order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order is placed.

Mama’s Toy Drops is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be shipped again due to an incorrect or incomplete address.

Packages Returned to Sender

If a package is returned to Mama’s Toy Drops because of an incorrect or incomplete address, failed delivery attempt, refusal of the package, or another issue outside of our control, please contact us.

If the customer would like the order shipped again, additional shipping charges may apply.

Original shipping charges are non-refundable.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us at mamastoydrop@gmail.com.

We may ask you to first allow additional time for the carrier to complete delivery or to contact the shipping carrier regarding the shipment.

We will do our best to help investigate shipping issues; however, carrier investigations and claim processing times are outside of our control.

Packages Marked “Delivered”

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around your property, including porches, side doors, garages, and other possible delivery locations.

• Check with household members or neighbors who may have accepted the package.

• Allow up to 24 hours, as carriers may occasionally mark packages as delivered shortly before the package actually arrives.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package after completing these steps, please contact us at mamastoydrop@gmail.com and we will do our best to assist you.

Mama’s Toy Drops is not responsible for packages that are stolen or missing after confirmed delivery to the shipping address provided at checkout, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains the wrong item, please contact us at mamastoydrop@gmail.comwithin 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the shipping box and packaging if the order arrived damaged

Please keep the item and all original packaging until your claim has been resolved.

Approved claims will be handled according to our Refund Policy and may qualify for a replacement or refund depending on the circumstances and product availability.

Order Cancellations & Changes

Please review your order carefully before submitting it.

If you need to request a cancellation or change, contact us as soon as possible at mamastoydrop@gmail.com.

We cannot guarantee that an order can be canceled or modified once it has been processed or prepared for shipment.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations or cancel an order if we are unable to safely or reasonably ship the order to the address provided.

Any applicable refund for an order canceled by Mama’s Toy Drops will be issued to the original payment method.

Questions About Your Shipment?

If you have questions or concerns about your order, please contact:

Mama’s Toy Drops
mamastoydrop@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Mama’s Toy Drops! 🩷